cgt999 Privacy Policy

1.1 Identity Information

When you register an account on cgt999, we collect certain necessary identity information from you. This information is essential for verifying your identity and managing your account.

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• National ID number or passport number (required for KYC verification)
• Phone number and email address
• Residential address

1.2 Financial Information

We collect the necessary financial information to process deposit and withdrawal transactions. However, we never store your full bank account number or complete card details.

• bKash, Nagad, Rocket, or Upay mobile banking number
• Partial account information for bank transfers
• Transaction history and amounts
• Date and time of deposits and withdrawals

1.3 Usage Information

When you use our platform, certain data is collected automatically. This information helps us improve the quality of our service and is used to make your experience more personalised.

• IP address and device type
• Browser and operating system information
• Time spent on the platform and list of pages visited
• Game play history and betting patterns
• Login and logout times

2.1 Directly from You

Information you voluntarily provide when filling out registration forms, going through the account verification process, and contacting our support team is collected. This information is gathered entirely with your consent.

2.2 Automatic Collection

When you visit our website, some information is collected automatically through cookies, web beacons, and other tracking technologies. This information is primarily used for service improvement and security monitoring.

2.3 Through Third Parties

We use trusted third-party services for identity verification and payment processing. These providers follow their own privacy policies and share only the necessary information with us.

3.1 Account Management and Service Delivery

Your information is primarily used to create, verify, and keep your account active on the cgt999 platform. This includes:

• Processing account registration and login
• Processing deposit and withdrawal transactions
• Providing bonuses and rewards
• Providing customer care and support
• Sending account-related notifications

3.2 Security and Fraud Prevention

Information is analysed to keep our platform secure and to prevent any kind of fraudulent activity. This is essential not only for us, but also to protect your interests. If suspicious activity is detected, we take the necessary action immediately.

3.3 Service Improvement and Personalisation

By analysing your usage data, we continuously improve the platform experience. This makes it possible to provide game recommendations tailored to your preferences, personalised offers, and a better overall user experience.

3.4 Fulfilling Legal Obligations

Storing and processing certain information is necessary in order to implement responsible gaming policies, comply with anti-money laundering (AML) regulations, and meet applicable legal obligations. The use of data in this context is governed by legal requirements.

4.1 Technical Security Measures

cgt999 uses the highest industry-standard technologies to protect your personal information. The security technologies used on our platform include:

• SSL encryption — all data transfers are secured
• Two-Factor Authentication
• Encrypted database storage
• Firewall and intrusion detection system
• Regular security audits

4.2 Data Retention Period

We retain your information only for as long as it is needed. Even after an account is closed, certain information must be retained for a set period due to legal and regulatory obligations. Once that period has passed, the data is securely deleted.

4.3 Staff Data Access Policy

Our staff can only access information that is necessary for their work. All staff members are required to sign strict confidentiality agreements and are kept aware of their responsibilities through regular training.

5.1 When Information Is Shared

cgt999 never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may need to be shared in the following specific circumstances:

• With bKash, Nagad, Rocket, Upay, or banking partners for payment processing
• With identity verification service providers (as part of the KYC process)
• With game software providers (game-related data only)
• Based on legitimate requests from legal authorities
• With law enforcement agencies when required for fraud investigations

5.2 Responsibilities of Third Parties

All third-party service providers contracted with us are required to comply with our privacy standards. They may not use your information for any other purpose without our specific instruction, nor may they transfer it to any other party.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. cgt999 uses cookies for the following reasons:

• To keep your login session active
• To remember your preferences and settings
• To analyse platform performance
• To assist with security verification
• To personalise your experience

6.2 Cookie Control

You can control or delete cookies at any time from your browser settings. However, disabling cookies may limit certain platform functionality and affect your experience.

6.3 Types of Cookies

The types of cookies we use:

• Essential cookies: Essential for the platform to function correctly; these cannot be turned off.
• Performance cookies: Help analyse how the platform is used.
• Functional cookies: Store your preferences and settings.
• Security cookies: Help detect and prevent fraudulent activity.

7.1 Right to Access Information

You can request at any time to know what information we hold about you. We are obliged to respond to legitimate requests and provide you with that information within a specified time.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. You can also update some information yourself directly in the profile section of your account.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes. We will review each request and take appropriate action.

7.4 Right to Object to Processing

If you believe your information is being processed inappropriately, you can raise an objection. We always honour requests to stop marketing communications — please contact our support team to do so.

7.5 How to Exercise Your Rights

Contact us to exercise any of the rights above. We will respond within a reasonable time after receiving your request. We will process the request after verifying your identity.

8.1 Age Restriction

The cgt999 platform is exclusively for people aged 21 and above. We do not intentionally collect or process information from anyone under the age of 21. Age verification at the time of registration is part of our strict KYC process.

8.2 If a Minor's Information Is Discovered

If we learn that a minor has registered on our platform or has provided information, we will immediately close that account and delete all associated data.

9.1 Notice of Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. The date of the change will always be clearly stated at the top of the document.

9.2 Continued Use After Changes

Continued use of the platform after a policy update will indicate that you have agreed to the new policy. If you do not agree with the changes, you may close your account and contact our support team for further information.